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Presently, LLMs do not have rich images and content, such as images of the spaces and amenities, that customers generally demand when making hotel bookings, Kletzel said. When this is improved, including by brand names exposing their material to LLMs, that will be "a big leap forward to getting customers comfortable." Hotel guest loyalty and brand name trust, meanwhile, has quickly expanded in the last few years.
Beyond the guest experience, agentic commerce has the potential to move the way hotel companies' customer care teams operate and are structured, Klein said. "Will there be some corporations that find the opportunity to lower personnel? Yes," Klein stated. Brand names that believe in excellent consumer experience and service will learn that AI might assist their representatives "get included in more complicated, more business-critical discussions that assist grow the service." In 2025, Hyatt minimized staff by around 30% across its visitor services and assistance teams "in action to the evolving nature of guest questions and shifting organization requirements," per the business.
This year, numerous collection brands that introduced in 2025 will continue to broaden. Extra new brand names and collaborations, particularly in the lifestyle segment, will likely debut as well, according to hospitality specialists.
Marriott's Outdoor Collection provides unique accommodations in locations near nationwide parks, deserts, ski locations and shorelines.
Hilton's Outset Collection, specifically, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of way of life brands at Hilton, told Hotel Dive. Start is currently exploring possible new places in San Diego, Los Angeles and Virginia Beach, Virginia, along with markets in New Mexico and Colorado in 2026, Osterhaus said.
Regional Success in Brand Scaling"Collection brands are appealing due to the fact that they use the finest of both worlds: Owners keep the special DNA of their home, while opening international distribution, income management, commitment and support. Kevin Osterhaus President of lifestyle brand names at Hilton From the visitor point of view, independent store hotels are preferable since they use authentic experiences, Gabriel Perez, chief operating officer of accommodations at The Indigo Road Hospitality Group, informed Hotel Dive.
As for why the hotel business are chasing after independents in the way of life sector, "it's not about the visitors. It's about producing sub-brands within their own brands to satisfy investors' needs and to please owner and designers' goals," Perez stated. JLL's Davis echoed that belief, informing Hotel Dive that the market is at the point of, if not past the point of, brand name saturation, as "public companies [are] under a significant amount of pressure for net unit growth." This, in turn, puts even more pressure on hotel business "to develop brand names, micro brand names and subsets of brand names in order to expand their footprint of existing properties," Davis stated.
Hilton's collection brands' "unique positioning and storytelling continue to drive interest across chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership neighborhood and developers who "are continuously looking for ways to grow, and conversions represent a course for development," Molinary said.
According to Osterhaus, "As long as brands are purpose-built and unique in experience and cost point, they include clarity rather than confusion." This year, Hilton prepares to stay "really active in the way of life space through tactical collaborations, new finalizings and continuous development of our existing brand names," Osterhaus stated. Molinary expects Marriott rivals to start supplying some type of branding service in the outdoor space, specifically, as "it's an actually popular and growing area" with "a great deal of interest." Another growing area is the luxury segment.
That pattern is expected to continue in 2026 as high-end consumers drive travel spending and hotel reservations amid a wealth bifurcation at play in the industry. "High-net-worth tourists are anticipated to stay one of the most trusted chauffeurs of worldwide travel spending next year," Giray Boran, handling director of BLG Capital, informed Hotel Dive.
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